- New to me: 10 Steps to User Persona
- Personas expert Lene Nielson has a question and answer session on personas with the Journal of HC Vistas earlier this year. She is also the author of the above 10 Steps to User Personas.
“You have to distinguish between the process of creating a system and testing a system. Mental models are the users cognitive understanding of how a system works e.g. ask somebody to tell you how the internet actually works, and they might come up with some interesting answers – or a TV set. I find that mental models are a theoretical framework rather than something you can use in actual design. Personas are mainly a tool to investigate and get design ideas from the personas point of view and from the personas needs.”
- The Eyetools corporate blog has a useful “What does it all mean? Understanding eye-tracking results” series of articles from earlier this year.
- Darlene Fichter has an interesting post on monitoring what users are saying about an organization through a LinkedIn service called Company Buzz.
- The marketing firm Exact Target has published a 2008 Channel Preference survey that includes personas for college students and teens.
- Two interesting heat map and visitor tracking services: Crazy Egg and ClickTale
- Very interesting write-up on Radial Pie Menues
- Useful site that gives you an idea what your library page looks like if you were color blind
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