- Tito Sierra, Jason Casden, and Kim Duckett at NCSU have a DLF presentation via slideshare that effectively collapses the work subject librarians have to do to push a large number of course pages out to the library site.
- An innovative method for monitoring twitter to both build personas and track the library’s brand
- Meredith Weiss publishes an effective looking model for implementing results-based interaction design with regard to library websites
- uservoice is a new twist on forums where the tech is leveraged as a meritocracy of user feedback
- The information aesthetics blog is doing so many things right
- The SEO blog Conversion Rate Experts outlines a list of 14 online tools to track why visitors abandon a website
- Found via the previous link, and new to me: Google website optimizer which allows you to do some A/B testing with page designs
- Lines, or queuing, occurs in every library. Don Norman has a list of recommendations called The Psychology of Waiting Lines [pdf]
- Results of a usability study on the iPhone with implications for design on that platform: How People Really Use their iPhone
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